Return Policy of Medical Device

This device is the property of Blackstone Medical Services. Proper care and handling of this device is essential as the data inside this device will be used to report your study.

How long do I have to do the study?

You have 5 (five) calendar days from the day you receive this device, based on UPS tracking information, to do the study and up to 2 days to return it before we consider the device to be subject to a late fee or lost.

If you have any difficulty completing the test in that time, contact us either by telephone 1-888-710-2727, live chat during business hours (Monday – Friday, 8am – 5pm est) or email customersupport@blackstonemed.wpengine.com to let us know what is happening.

We ask that you immediately return the device and all of the contents that were originally delivered to you after you have completed the test, using the UPS prepaid shipping label that has been provided.

Late fee

After 7 (seven) calendar days, if we have not heard from you, you will be charged a late fee of $25.00 (twenty five dollars) per day up to $125.00 (one hundred and twenty five dollars) (day 12), after which time the device is considered to be lost and you will be responsible for the full replacement cost of the device.

Replacement cost for unreturned devices

If the device is not returned after 12 days, and we have not heard from you or you have not responded to requests to either complete the study or return the device, you will be charged $1,500.00 (fifteen hundred dollars) for the full replacement cost of the device and its contents after the 12 days have passed.